Thursday, October 11, 2012

[Outsource:64632] Urgent Client Position :: Support Analyst - Work Location : Collegeville, PA

Hi,

This is Thomas Fedrick, - Recruitment and Resources from SancroSoft USA Inc.

We have an urgent requirement as follows:

Please respond with resumes in MS-Word Format with the following details to
Thomas@sancrosoftusa.com

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :


Requirement Details :--

Support Analyst   
Work Location : Collegeville, PA
Duration : 6-12 Months+ Contract
Rate : Market

Responsibilities:

Support Analyst       

The Support Analyst will be responsible for resolving issues related to application access in support of the Nutri divestiture. 
This involves monitoring the appropriate service center queue(s) and routing or resolving tickets accordingly.

The analyst will:

          Provide ongoing operational support for TSA ticket management, incident management

          Coordinate resolution of anomalies with relevant support teams, HRBT, IMS team, PXED team, AD team

          Identify appropriate teams to assist with issue resolution and raise incident tickets

          Identify, manage and document operational processes

          Operate automated method for data comparison as created by QA analyst

          Problem Resolution for Users

          Identifying correct teams for escalation

          Bug and Issue Tracking/Resolution

          Participate in On-call rotation

          Respond rapidly to incidents that impact Pfizer user performance 

          Execute the work as per the approved Standard Operating Procedures and Work Instructions Modification and Creation of new SOP's & WI's as service matures or changes Acknowledge the
            incident tickets and update progress in the Service Management tool and close the incident tickets following the defined process.Create and deliver periodic incident management report as per  
            the defined process

         Perform the necessary communication to all relevant stakeholders as defined by application operational support process.

           

Resource Profile:

Support Analyst       

          1-3 Years of total IT experience

          1-2 Years' experience with support experience

          Intermediate support and troubleshooting skills in production support environment

          Familiarity on working with Service Center or equivalent incident management system

 

 

 

 

Thanks & Regards

Thomas Fedrick
Recruiting Specialist "IT Services"

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 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5559
 || 916-671-5584 || Fax: 916-200-0305
E-Mail :
Thomas@sancrosoftusa.com || www.sancrosoftusa.com

We place professionals in contract, contract-to-hire and full-time employment positions

across all IT and Engineering disciplines, nationwide

Stay Connected:

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