Title: Java/C++ Developer/ Sunnyvale, CA/ 6 Months+
Location: Sunnyvale, CA
Length: 6 Months+
The following position is in Sunnyvale USA. The selected candidate will be joining the Technical/Sustaining Engineering department to support a variety of distributed and online applications used by customers worldwide. Primary job responsibilities include:
• Acting as the primary point of contact and subject matter expert for customer and internal application inquiries regarding products and applications.
• Work with various parts of engineering as required to coordinate troubleshooting and investigative efforts towards finding root-cause
• Hands on experience with tools and technologies needed to perform job such as test planning & execution tools, and defect tracking tools.
• Responsible for product patch development and porting efforts for various products/platforms as required.
• Assuming full ownership of product documentation, including coordinating and/or developing updates as needed.
• Participating in application or service related projects and independently managing/completing tasks related to Product Support deliverables.
• Actively participating in information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible.
• Performing independent and in-depth problem troubleshooting, problem resolution, and root cause analysis for application issues, script/log analysis, etc.
This position requires:
• BS/MS in Computer Science, Information Systems, or equivalent experience
• CA Siteminder knowledge is a requirement. / Any VPN set up configuration is a plus
• 8+ years of technical knowledge in relational databases such as Oracle and SQL Server; programming languages such as Java and C++; traces/logs troubleshooting skills; sound knowledge of XML, ASP, COM and web-based technologies; knowledge of networking and system security.
• 6+ years of technical knowledge of the following technologies like: Web Servers, Application Servers, Web Standards such as HTML, XML communication standards such as TCP(SSL), HTTP(S) ODBC, JDBC, Firewalls, Proxies
• 4+ years of technical knowledge and experience with support tools such as Web Browsers and FTP clients.
• Knowledge of Unix/Linux/Windows OS is required
• Knowledge of Cryptographic standards is required.
• Product deployment to a large customer base that uses a varied combination of distributed software products and online applications.
• Demonstrate the ability to work closely with both customers and developers to bridge the gap in knowledge and perspectives.
• Knowledge of the complete software development lifecycle (i.e., requirements to implementation).
• Strong analytical problem solving skills.
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