FINALTERM EXAMINATION 2008
MGT613- Production and operation management
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Question No: 1 ( Marks: 1 ) - Please choose one
What would be the productivity if 9 workers installed 650 square yards of carpeting in 6 hours?
12.03 square yards/hr
72.20 square yards/hr
108.30 square yards/hr
5850 square yards/hr
Question No: 2 ( Marks: 1 ) - Please choose one
All of the following are the decision areas of an operations manager EXCEPT:
Financial reporting
Inventory management
Scheduling tasks
Supply chain management
Operations Managers job responsibility includes but is not limited to:
Forecasting
Capacity planning
Scheduling
Inventory Management
Quality Assurance and Control
Motivating employees
Deciding where to locate facilities
Question No: 3 ( Marks: 1 ) - Please choose one
Which one of the following is an outcome of MAXIMIN criterion?
The best of the worst possible payoff
The best possible payoff
The best average payoff
The least of the worst regrets
Maximin determines the worst payoff for each alternative; the operations manager chooses the best
worst alternative. Meaning the least (best) of the worst.
It is a pessimistic approach.
Ensures a guaranteed minimum.
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is a technique that averages a number of recent actual values that are updated as new values become available?
Simple moving average
Delphi method
Trend adjusted forecast
Naïve forecast
The simple moving average model assumes an average is a good estimator of future behavior
Question No: 5 ( Marks: 1 ) - Please choose one
What would be the utilization, if 40 cars are produced in a day with a design capacity of 60 cars per day?
67%
20%
100%
150%
Solution: Utilization = Actual out put/ Designed capacity
= 40 / 60
= 67%
Question No: 6 ( Marks: 1 ) - Please choose one
Which one of the following stages of product life cycle relates to more predictable
behavior in terms of capacity requirements?
Introduction
Growth
Maturity
Decline
MATURITY PHASE: When the product reaches maturity stage its demand can only increase if design is refined or changed and some differentiation feature is added this may increase the demand but when it goes down
Question No: 7 ( Marks: 1 ) - Please choose one
Which one of the following perspectives is the most obvious to be considered while evaluating alternatives for future capacity?
Social
Political
Economic
Legal
Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following refers the way an organization chooses to produce its good or services?
Process selection
Process reengineering
Process redesign
Process design
Process Selection refers to the way an organization chooses to produce its good or services. It takes into
account selection of technology, capacity planning, layout of facilities, and design of work systems.
Process selection is a natural extension after selection of new products and services.
Question No: 9 ( Marks: 1 ) - Please choose one
In which of the following layouts, work stations are arranged according to the general function they perform without regard to any particular product?
Product
Process
Fixed-position
Storage
The common Basic Layout Types are
1. Product/Service layout. A layout that uses standardized processing operations to achieve smooth, rapid, high-volume flow
2. Process layout. A Layout that can handle varied processing requirements
3. Fixed Position layout. A Layout in which the product or project remains stationary, and workers, materials, and equipment are moved as needed
4. Hybrid/Combination. A Layout that makes use of the combination of Product, Process or Fixed Position Layout.
Question No: 10 ( Marks: 1 ) - Please choose one
Which one of the following is a curve showing failure rate over time?
Cost curve
Bath tub curve
Fish bone diagram
Reliability curve
On the Y axis we represent the Failure rate and on the X axis we represent the Time. A careful look at the graph would help us to identify the three phases
Phase I near the origin is called Infant Mortality.
Phase II in the middle refers to few random failures.
Phase III at the far end from the origin represent failures due to wear out.
Question No: 11 ( Marks: 1 ) - Please choose one
MTBF refers to which of the following?
Measure time before failure
Mean time between failures
Mean time before failure
Measure test before failure
The fraction of time a piece of equipment is expected to be available for operation.
Mathematically, If we represent mean time between failures by MTBF and mean time to repair by
MTR then
Availability = (MTBF)/(MTBF + MTR)
Question No: 12 ( Marks: 1 ) - Please choose one
Which one of the following refers to a team having representatives from different Functional area of the organization?
Traditional work group
Self-directed team
Cross-functional team
Self motivated team
Question No: 13 ( Marks: 1 ) - Please choose one
The quality guru Kaoru Ishikawa is famous for:
Statistical quality control
Fishbone diagram
Zero defects
Cost of quality
The Quality Gurus are given more respect and recognized as Key Contributors to Quality Management. Presented below is their contributions in a nut shell, students should learn to recognize these
3. Joseph M. Juran is famous for his concept of "Quality is the fitness for use".
Question No: 14 ( Marks: 1 ) - Please choose one
Who proposed the concept of total quality control in the mid 1950s?
Armand Feigenbaum
G.S Radford
W. Shewhart
David Gravin
Ref: Armand Feigenbaum said, "Quality is a total field or total function".
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following word is the meaning of the term Poka Yoke ?
Mistake proof
Low quality
Defective
Expensive
Poka-Yoke: Poka Yoke (pronounced POH-kah YOH-kay) is the Japanese word for mistake proof. These devices/strategies/mechanisms/methods are used either to prevent the special causes that result in defects, or to inexpensively inspect each item that is produced to determine whether it is acceptable or defective.
Question No: 16 ( Marks: 1 ) - Please choose one
Suppose customers hold negative perception about service provided by XYZ organization. According to ; which of the following can be the reason for this negative perception?
Differences between Expected and Perceived Quality
Difference between service delivery and external communication with customers
Difference between customer s expectations and management s perception about their expectations
Difference between manager s expectations of service quality and specifications of service quality of customers
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in Juran's classification of costs of quality?
Failure cost
Prevention cost
Appraisal cost
Management cost
2. Appraisal Costs are the Costs of activities designed to ensure quality or uncover defects
Question No: 18 ( Marks: 1 ) - Please choose one
Problem solving is an axample of which of the following?
Internal failure cost
External failure cost
Prevention cost
Appraisal cost
Internal Failure Costs are the Costs incurred to fix problems that are detected before the product/service is delivered to the customer.
Question No: 19 ( Marks: 1 ) - Please choose one
Inspection equipment is an example of which of the following?
Internal failure cost
External failure cost
Prevention cost
Appraisal cost
Question No: 20 ( Marks: 1 ) - Please choose one
Quality improvement cost falls under which of the following categories of costs of
quality?
Internal failure cost
External failure cost
Prevention cost
Appraisal cost
Ref: Prevention Costs include all TQM training, TQM planning, customer assessment, process control, and quality improvement costs to prevent defects from occurring.
Question No: 21 ( Marks: 1 ) - Please choose one
ISO 9000 standards are based on:
Quality management and quality assurance
Quality management and costs of quality
Quality planning and quality assurance
Quality planning and quality control
Ref: ISO 9000: Is a set of international standards on quality management and quality assurance, critical to international business.
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following statement defines process analysis?
It is collecting information, identifying each step and finding inputs and outputs of process
It is collecting information about cost reduction and improving the defects
It relates to asking questions about process flow and identifying missing or
duplicating activities
It relates with taking a fresh approach to solve an issue on hand
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following refers to a control chart used to monitor the process dispersion?
Mean control chart
Range control chart
p-Chart
c-Chart
Control Charts for Variables
Mean control charts
Used to monitor the central tendency of a process.
X bar charts
Range control charts
Used to monitor the process dispersion
R charts
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following control charts is used to monitor the central tendency of a process?
Mean control chart
Range control chart
p-Chart
c-Chart
Control Charts for Variables
Mean control charts
Used to monitor the central tendency of a process.
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following refers to the average of accepted lots and rejected lots?
Acceptable Quality Level (AQL)
Lot Tolerance Percent Defective (LTPD)
Average Outgoing Quality (AOQ)
Average Outgoing Quality Limit (AOQL)
OC Curve Terms
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