Dear Associates
Please send me the matching Resumes to rakeshp@klouddata.com
Position: 1
Title: Networking engineer
Location: North Carolina
Duration: 6 + months
Responsibilities:
· Provides second/third level technical support for Carrier Services technologies to Cisco customers, partners, account teams, and other TAC engineers
· Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
· Provides technology/product training and intellectual property material as required.
· Acts as focal point for large account network problem resolution.
· Effectively utilizes moderate to complex lab setups to recreate and solve problems.
· Submits complete and correct bug reports in area of expertise
· Interacts/collaborates across technology teams and development teams at peer level..
· Works with Cisco's carrier services gear including Cisco Switches, Software, and Protocols.
· Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments.
Required Skills:
· Working knowledge of TCP/IP, basic routing/switching, and network troubleshooting across Cisco platforms.
· Minimum 2 years working knowledge of the networking industry, products and protocols.
· Minimum 2 years of experience deploying, configuring, supporting, troubleshooting, debugging and administering several WAN technologies/protocols such as ISDN, DDR, POS, SONET, HSSI, HDLC, DSL, ATM, PPP, Frame Relay, T1, T3, VDPN, L2TP, QoS and SCE (deep packet inspection).
· Ability to configure, analyze and troubleshoot highly complex networks.
· Strong WAN knowledge as this position will primarily focus on supporting Cisco's WAN products.
· Knowledge of WAN solutions and the ability to independently troubleshoot complex WAN networks.
· Strong documentation skills--to be utilized for case management, knowledge capture, defect management and Trainings.
· Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
· Very strong Problem Solving skills--will be utilized often as this position covers most WAN technologies.
· Unix/Linux knowledge and shell scripting skills are a plus.
Certification: CCIE desired.
Position: 2
Title: Network Engineer
Location: San Jose, CA
Duration: 6 + Months
Responsibilities:
· Provides second/third level technical support for router architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems.
· Acts as a technical expert and provides support on a world-wide basis.
· Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments.
Required Skills:
· Working knowledge of Networking industry, products and protocols.
· Strong analytical and troubleshooting skills.
· Proven crisis management skills and ability to handle critical customer issues/problems.
· Able to determine problems and deliver known solutions with a high level of customer satisfaction.
· Ability to determine root cause and resolution for previously unknown problems.
· Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
· Successful at exercising judgment within defined procedures to determine appropriate action.
· Good verbal and written communication skills.
· CCIE desirable but not required.
· C programming experience desirable.
· BS in Computer Science recommended.
Typically requires BS in CS or EE or equivalent plus 2-5 years related experience.
Thanks and Regards.
Rakesh.Puvvada
KLOUD DATA (JAYPAR)
4580 Automall Parkway,# 121 Fremont. CA 94538
Tel: 510.455.4800 Fax: 510.578.3222
Email: rakeshp@klouddata.com;www.klouddata.com
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