Job Length: 6.00
Job Description:
Columbus is the location but willing to consider out of towners
The CRM PeopleSoft developer supports client's PeopleSoft applications
by solving break/fix issues, providing batch support and implementing
enhancements.
Responsibilities include:
1. Utilize knowledge of core PeopleSoft CRM system functionality for
specific module(s) and core PeopleSoft technical tools (e.g., SQR/SQL,
Unix, running traces, Datamover, etc.) to resolve tickets and implement
Service Requests.
2. Understand and apply the Managed Services (MS) development and
testing methodology (e.g., understand and review requirements of ticket
or service request, code, code review, unit test prep, unit test review,
and team lead review).
3. Understand and apply the MS migration procedures when developing code
changes and functionality.
4. Complete work unit modifications according to MS standards and to
detail design specifications.
5. Develop and demonstrate functional and technical understanding of
client's business processing in areas of assignment.
6. Understand how own work units/modules integrate with other work units
and with the system as a whole.
7. Design, code/configure, test, debug and document PeopleSoft software
modifications to resolve issues and meet new or existing business
requirements.
8. Analyze and resolve application issues. Research customer questions,
verify reported problems, and work with users to resolve issues.
Translate Service Requests, tickets, and business requirements into
PeopleSoft and interface configuration/software requirements.
9. Analyze, design, code and implement changes to resolve break/fix
issues to resolve and close tickets. Provide appropriate communication
related to these issues as outlined in service levels.
10. Provide application 24x7 On Call support, including ensuring
successful completion of all nightly batch jobs, being the primary
contact for off hours calls from the Level 1 Help Desk, and initiating
the escalation process as needed.
11. Design and develop interface modules to and from other PS applications.
Skills Required: PeopleTools 8.4x or Higher (PeopleCode, Application
Messaging, Application Packages, SQL) Skills Nice to have: CRM 9
Helpdesk Module, Configuration Skills
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