Position: Cognos BI Developer
Location: Bloomington, IL
Duration: 6 Months
Cognos reporting tool -Incident Management
Integration / touch points between SDM process and the Incident, Problem, and Knowledge processes -Knowledge Management
Operation Center and other Call Center structure and workflow
Problem Management
Problem Management Review Board
Service Management Metrics Industry Knowledge
Business metrics
IT Service Management metrics
ITIL (Information Technology Infrastructure Library) Foundations Certified (required)
Experience in a Service Operation process assignment (Incident, Problem) strongly desired Industry Tools
eGain Communications -eGain Service -Cognos Connection -Hewlett Packard Service Manager -HP Service Manager (product) -IBM Cognos 10 Business Intelligence
Thanks & Regards
Nanda Lakkakula
Vertigon Consulting Inc.
Phone: 201-786-2670
Fax: 732-398-0506
Email: nanda@vertigonconsulting.com
URL: www.vertigonconsulting.com
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