[Outsource:69132] Mac Support Specialist/ Richmond, VA/ 1 Year+

Title: Mac Support Specialist

Location: Richmond, VA

Length: 1 Year+

Mac resource needed to help complete projects and initiatives relative to the Mac platform in the environment. This will include ongoing support efforts and projects such as the upgrade from Lion to Mountain Lion OS, full standardization of OS, and standardization of application offered on the Mac platform.

 

1) Someone with Enterprise-level experience with MAC Support and he is open to someone who has worked in a smaller environment as long as their experience is still senior level

2) Someone with experience with deployment (they are using Casper Suite but other similar deployment packages are fine

3) Someone with a Security Exp (like MacAfee or equiv) would be a big plus but not required

4) Someone who has testing in their background

5) role is Richmond based but he would be open to the person sitting in McLean

 

Responsibilities:

 

•             Assist in support of Mac OS projects and initiatives

•             Assist in roll-out of Mac OS upgrades.

•             Provide support of Mac OS

•             Engages other support teams or vendor to determine technical configuration requirements when necessary

•             Engages with Engineering to define and implement Mac related standards and designs

•             Engages with end users as necessary to assist in advanced troubleshooting of complex issues.

•             Provides support and administration of Mac workstations via JAMF CasperSuite management tools.

•             Provides expertise in defining and implementing best practices in support of managing a large scale Mac environment.

 

Basic Qualifications:

 

•             Strong OS X knowledge – Lion, Mountain Lion, Maverick (future)

•             System image creation and maintenance

•             Software and system testing

•            Experience with encryption and security tools including McAfee and File Vault

•             Platform management and integration

•             Preferred working knowledge of JAMF Casper Suite, SCCM or equivalent

•            Application and patch packaging and distribution

•            Scripting (AppleScript/Shell Scripting)

•             Practical experience with Active Directory services integration

•             Support and Administration

•            Remote administration

•             End user support and interaction with other support groups including executive support

•             Strong Mac experience in a medium to large environment

•             Experience helping to define, implement, and leverage process (change, incident, problem, etc)management functions

•             Broad network experience in an enterprise environment

•             Experience with productivity tools running on Mac's including MS Office, Communicator

 

Preferred Qualifications:

•             Bachelor's Degree in Business, Information Systems or Computer Science

•             Applicable Apple certifications a plus

•             Preferred – candidate located in Richmond area

•             Experience with virtualization technologies including VMWare tools (Fusion, ESX, etc)

•             OS X Server administration experience

 

 

 

Thanks & Regards,

 

Ramesh Kumar

Global Associates Inc/ VCarve Inc

|| 7106 Corporate Way || Dayton, OH 45459 ||

||Phone:  937-877-5870  || Fax: 937-312-1205 ||

ramesh@gassociates.com or  ramesh@vcarve.com || www.gassociates.com||

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