[Outsource:67048] Required: Call Flow Business Analyst

Send Resumes to adem@vertigonconsulting.com

 

Position: Call Flow Business Analyst

Location: Bloomington, IL

Duration: 19+ months

 

Project is focused on delivering and enhancing IVR, NLP and other telephony systems to customers, agents and contact centers.

Need experience in build and implementation of telephony routing/inbound/outbound processes, and in building relationships directly with a business product area in their needs for the call systems with the focus of knowledge on understanding and being able to articulate the business results needed.

Experience and expertise in how to design an IVR and what are good industry practices for solving routing and user experience issues within a call structure. 

 

Skills include Requirements gathering and analysis, PBX (Cisco/Avaya), IVR (NLP), CTI, Reporting (Exony/CentreVu). 

Drive use cases, dedicated point of contact for business stakeholders, facilitate meetings, identify and prioritize product features, work with business and system teams and vendor representatives, mitigate roadblocks, manage escalations, own deliverables.

MUST have strong communications skills.

 

 

Thanks & Regards
 
Adem
Technical Recruiter
Vertigon Consulting
Phone: 201-786-2670
Fax: 732-398-0506
Email: adem@vertigonconsulting.com
URL: www.vertigonconsulting.com

 

--
--
Introduce business in 3800 cities. How?
=====================================================
Thanks for using group.
Moderator
 
1) This group is managed by www.BRCIndex.blogspot.com
2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business.
3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club)
4) Reply to two message before posting new one.
5) Donot post same message in all 3800 business Referral Club.

You received this message because you are subscribed to the Google Groups "Outsource" group.
To post to this group, send email to Outsource@googlegroups.com
To unsubscribe from this group, send email to Outsource-unsubscribe@googlegroups.com
For more options, visit this group at http://groups.google.com/group/Outsource
 
---
You received this message because you are subscribed to the Google Groups "Outsource" group.
To unsubscribe from this group and stop receiving emails from it, send an email to outsource+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.