[Outsource:44258] Urgent Need – SharePoint consultant needed at PA

Dear All, 

Trust you are doing well.

 

Please send resume to Christine@tammina.com only.

 

Title: ECKM SharePoint Technical Analyst
Location: Blue Bell, PA
Description:

 

Technical Analyst / Delivery Services

 Required Skills:  SharePoint Administration, SharePoint Tecnhical Skills

 Responsibilities depend on the IT Service that the Technical Analyst belongs to

 

Delivery Service Responsibilities:

• Performs and delivers the IT service with which she or he is associated
• Formulates and defines scope and objectives pertaining to the IT service
• Prepares technical deliverables and/or provides input to other deliverables related to the IT service
• Technical expert in one or more defined IT service
• Provides technical consulting on complex projects
• Analyzes and revises existing system logic difficulties and documentation as necessary
• Devises or modifies procedures to resolve problems considering computer equipment capacity and limitations, operating time, and form of desired results.

 

Support Responsibilities:

• Responsible for executing the day-to-day tasks of the service desk processes
• Documents and updates the product knowledge base along with common support scenarios
• Responsible for the initial processing of inquiries, incidents and other forms of service requests
• Responsible for ensuring incidents are properly recorded, classified, and given initial support
• Responsible for resolving incidents utilizing the support knowledge base and in accord with the agreed upon service levels
• Responsible for assigning and routing incidents that have not been resolved by initial support
• Responsible to oversee the progress and escalation of incidents in accordance with service targets
• Recognizes similar recurring incidents that may be attributable to an underlying problem.
• Provides updates to affected parties throughout the life of an incident
• Confirms, with the initiator, the satisfactory resolution of an incident prior to closing the incident record

 

Operations Responsibilities:

• Operates / administers solution in accordance with approved procedures and service levels
• Receives approved changes from the designated change authority (e.g. CCB, CAB)
• Implements / coordinates operating environment change in accordance with applicable procedures and approved change schedule
• Provides feedback and reports on any problems to the change authority

 

 

 Best Regards

 

Christine | Tech Tammina

Call me: (703) 463 9760 | Email: christine@tammina.com

www.Tammina.com

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