[Outsource:49337] Req: Genesys Developer/Integrator - CO

Genesys Developer/Integrator

Denver, CO

Long Term Position

 

The role of Genesys Systems Integrator will be responsible for project work related to Genesys solution deployment, upgrade and assessment.

The successful candidate should have experience in Genesys implementation and working in a Contact Center environment with appropriate education or credentials, and can be located anywhere within North America.

This is an excellent opportunity for candidates who have the ability and desire to work on multiple projects in different environments. The successful candidate will also have the opportunity to contribute and take pride in the continuous success of our Client Delivery team.

 

Responsibilities

Genesys solution design, installation, development and implementation .

Review and analyze Contact Center solutions. Provide recommendation for system improvement .

Work with our business clients to define requirements for call routing, call treatment, reporting, IVR, WFM and operational management . Translate client requirements into system configuration .

Define system design and operational procedures documentation .

Build Contact Center solutions using Genesys and Aria suite of products .

Develop, coordinate and execute test and implementation plan .

Work on projects independently as well as being part of a large team to deliver contact center solutions for our partners and clients .

Develop internal training, process and best practice . Cross-train other Systems Integrators with your area of expertise .

Further develop skills both on the job and through formal learning channels .

Assist in pre-sales activities by providing accurate work estimate, proposals and RFP

 

  

Thanks & Regards,

 

Roshan Syed

NatSoft Corporation

1075 Easton Avenue

Tower 3, Suite # 4

Somerset, NJ 08873

Phone:732-476-6230 

Fax: 732-909-2246

roshan@natsoft.us
www.natsoft.us

 

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